Introduction
HOSTED AI Inc. ("Packet.ai," "we," "our," or "us") operates the Packet.ai platform and is committed to protecting personal data in accordance with applicable data protection laws.
1. Information We Collect
Packet.ai may collect and process the following categories of personal data:
- Account and Contact Information: Name, email address, organization name, role, and related contact details.
- Billing Information: Billing metadata and transaction records. Payment information is processed by third-party payment processors, including Stripe, and is not stored by Packet.ai.
- Usage and Technical Data: IP addresses, usage metrics, timestamps, and related operational metadata generated through use of the Services.
- Support Communications: Information provided through support requests, emails, or other communications with Packet.ai.
Packet.ai does not access, inspect, or control Customer content, datasets, models, workloads, or outputs processed through the Services.
2. Use of Information
Packet.ai uses personal data solely for the following purposes:
- providing, operating, and maintaining the Services;
- processing billing and payments;
- maintaining platform security and preventing fraud or abuse;
- providing customer support and responding to inquiries; and
- complying with applicable legal and regulatory obligations.
Packet.ai does not sell personal data.
3. International Data Processing
Personal data may be processed and stored in jurisdictions outside the individual's country of residence. Where required by applicable law, Packet.ai relies on appropriate safeguards to protect personal data in connection with international transfers.
4. Data Security
Packet.ai implements reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. No system is completely secure, and Packet.ai does not guarantee absolute security.
5. Data Subject Rights
Subject to applicable law, individuals may request access to, correction of, or deletion of their personal data by contacting Packet.ai at: privacy@packet.ai
Packet.ai will respond to verified requests within the timeframes required by applicable law.
6. Changes to This Policy
Packet.ai may update this Privacy Policy from time to time. Material changes will be posted on the Packet.ai website or otherwise communicated as required by law. Continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.
California Privacy Rights (CCPA / CPRA)
This section applies solely to individuals who are California residents ("Consumers") and supplements the information provided elsewhere in this Privacy Policy. It describes how Packet.ai collects, uses, discloses, and protects personal information in accordance with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act ("CCPA/CPRA").
1. Categories of Personal Information Collected
Within the past twelve (12) months, Packet.ai may have collected the following categories of personal information, as defined under the CCPA/CPRA:
- Identifiers, such as name, email address, account credentials, IP address, or device identifiers
- Commercial information (billing details, transaction history)
- Internet or network activity (log data, usage metrics, access records)
- Professional or employment-related information, where provided in a business or contributor context
- Audio or electronic information (voice recordings or transcriptions processed through the Services)
- Inferences drawn for security, fraud prevention, or service optimization
Packet.ai does not knowingly collect personal information from individuals under the age of 16.
2. Purposes of Collection and Use
Packet.ai collects and uses personal information for the following business or commercial purposes:
- To provide, operate, and maintain the Services
- To process transactions and manage accounts
- To secure, monitor, and prevent fraud or misuse
- To comply with legal, regulatory, and contractual obligations
- To improve platform reliability, performance, and user experience
Personal information is not used for cross-context behavioral advertising.
3. Disclosure of Personal Information
Packet.ai may disclose personal information to the following categories of recipients for business purposes:
- Service providers and processors performing services on on Packet.ai's behalf
- Infrastructure and cloud providers supporting the Services
- Professional advisors (legal, accounting, security)
- Government authorities where required by law
Packet.ai does not sell personal information.
4. Sale or Sharing of Personal Information
Packet.ai does not "sell" or "share" personal information, as those terms are defined under the CCPA/CPRA, including for purposes of cross-context behavioral advertising.
Accordingly, Packet.ai does not respond to "Do Not Sell or Share My Personal Information" signals, as no such activities occur.
5. Sensitive Personal Information
Packet.ai does not use or disclose Sensitive Personal Information (as defined by the CPRA) for purposes other than those permitted by law, including:
- Providing and securing the Services;
- Preventing fraud or illegal activity; and
- Complying with legal obligations.
Packet.ai does not use Sensitive Personal Information to infer characteristics about individuals.
6. California Consumer Rights
California residents have the following rights under the CCPA/CPRA, subject to verification and applicable legal exemptions:
- Right to Know: Request disclosure of the categories and specific pieces of personal information collected
- Right to Delete: Request deletion of personal information, subject to legal and operational exceptions
- Right to Correct: Request correction of inaccurate personal information
- Right to Limit Use of Sensitive Personal Information
- Right to Non-Discrimination: Not be discriminated against for exercising privacy rights
7. Exercising Your Rights
To exercise your CCPA/CPRA rights, you may contact Packet.ai at: privacy@packet.ai.
Packet.ai will verify requests using reasonable methods and respond within the timeframes required by law. Authorized agents may submit requests on behalf of Consumers with appropriate proof of authorization.
8. Retention
Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Updates to This Section
Packet.ai may update this CCPA/CPRA section from time to time to reflect changes in legal requirements or data processing practices. Updates will be posted in this Privacy Policy with a revised effective date.